These Terms and Conditions ("Terms") govern your use of www.leverageflowai.com.au and all services provided by Leverage Flow AI ("Company", "we", "our", "us").
By engaging our services or using our website, you agree to these Terms.
1. Services
We provide AI-powered automation services including but not limited to:
- Lead response automation
- Database reactivation
- Messaging automation (SMS, email, social media)
- Workflow and CRM integrations
We do not guarantee specific business outcomes, revenue increases, or conversion rates.
2. Client Responsibilities
You agree to:
- Provide accurate and lawful data
- Obtain all necessary consents for marketing communications (Spam Act 2003 (Cth))
- Comply with all applicable laws including privacy and telecommunications laws
You are solely responsible for how automation tools are used in your business.
3. AI Limitations Disclaimer
Our systems utilise artificial intelligence which may:
- Produce incorrect, incomplete, or delayed responses
- Misinterpret customer intent
- Operate based on available training data
You acknowledge that AI systems are not error-free and require human oversight.
4. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential loss
- We are not liable for loss of revenue, profits, or business opportunities
- Our total liability is limited to fees paid in the preceding 3 months
Nothing excludes your rights under the Competition and Consumer Act 2010 (Cth).
5. Australian Consumer Law
Our services come with guarantees that cannot be excluded. You are entitled to remedies under the Australian Consumer Law.
6. Third-Party Platforms
We integrate with third-party platforms (e.g. CRM systems, SMS providers).
We are not responsible for:
- Platform outages
- Data breaches on third-party systems
- Changes to third-party functionality
7. Payments and Fees
- Fees are outlined in your agreement
- Late payments may result in service suspension
- No refunds unless required by law
8. Intellectual Property
All systems, workflows, and content remain our intellectual property unless otherwise agreed.
9. Confidentiality
Both parties agree to keep confidential information secure and not disclose it without consent.
10. Termination
We may suspend or terminate services if:
- You breach these Terms
- You engage in unlawful activity
- Payments are not made
11. Governing Law
These Terms are governed by the laws of Victoria, Australia.
12. Updates
We may update these Terms at any time.